Frequently Asked Questions

Question: Can I pay via Credit Card (Visa/Master Card)?

Answer: Yes. We have our own secure payment gateway (Kappvest Infoserv Pte Ltd) and Paypal.com as our secondary Payment gateway. Click Here!

Question: Can I pay via Bank Draft Money Order?

Answer: Yes. We accept Bank Draft / Money Order or Local Cheque (for Singapore only). Click  Here!

Question: Can I pay via Bank / Wire Transfer?

Answer: Yes. You can e-mail us for Bank / Wire Transfer Details

Question: What is Self Help?

Answer: We provide you with the various Online Reports Credits and you will be able to access your online reports in your Member Account. You will be able to e-mail us for clarifications on your analysis.

Question: What is Leave it to our expert Option?

Answer: This means that beside being able to access the Online Reports Credits, you will be attended to by our Experts to ask you for your layout plan etc. You will get personalised analysis from our expert to analysis your home without any worry.

Question: How long do I have to wait for me to get my online services?

Answer: As soon as you purchase the online service, wait for your order to be processed by our Sales Department (usually within 24 hours or less). Once your account has been setup, you will be able to access your services from the Member Area or you will receive an e-mail for instructions on what is required in the Leave it to Expert Help.

Question: How do I access your online services?

Answer: Check out the Step-by-Step graphical help instructions on accessing the paid services.

Question: How long do I have access to the online services?

Answer: No time limit is impose for accessing your paid services. Once the access credit has been updated into your account, you will be able to re-access them anytime you wish to from your Member Account.